HOA Management Guide · Updated June 2026
How to Fight a Inframark HOA Fine
Inframark is a U.S. infrastructure-operations and community-management company headquartered in Katy, Texas. Its operational roots trace to a water and wastewater services company incorporated in Texas in 1983 that for years operated as Severn Trent North America; in December 2017 the North American business rebranded as Inframark. Today it operates two lines relevant to homeowners: water and wastewater infrastructure operations (including contract operation of municipal utility districts, or MUDs) and community management for HOAs and master-planned communities. Its community-management practice is concentrated in Texas, Florida, and Arizona.
What's different about Inframark: Inframark is unusual among community managers because the same parent company operates both HOA/community management and the water/wastewater utility (MUD) infrastructure serving many of the same Sun Belt master-planned communities. A homeowner in a Texas master-planned development may therefore receive an HOA covenant-violation notice and a separate utility bill that both trace back to Inframark, even though the two flow from completely different legal frameworks — private CC&Rs and Property Code Chapter 209 for the HOA versus the Texas Water Code and TCEQ oversight for the MUD. Keeping the two streams distinct is the key to responding correctly.
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How Inframark Handles Violations & Fines
Inframark acts as a third-party manager that administers each association's or district's own governing documents; it does not write the rules. Homeowners should distinguish the two kinds of entities Inframark serves. For an HOA, fines for covenant or deed-restriction violations are generally levied under the community's recorded declaration (CC&Rs) and applicable state law — in Texas, principally Chapter 209 of the Texas Property Code. Inframark's published FAQ states that deed-restriction violations are reported through its portal and that the company maintains a paper trail of violations. For a Municipal Utility District (MUD), Inframark typically provides utility operations and billing rather than covenant enforcement; charges there relate to water/wastewater/trash service and district assessments, not HOA-style rule violations. Confirm which entity issued a given notice, because the applicable rights and procedures differ.
Common Inframark Fines
These are violation types HOA managers like Inframark frequently issue fines for. Many can be contestable when proper procedure isn't followed — check the notice against your state's HOA statute.
Lawn watering / irrigation rule
Typical: $50-250Often contestableDistinguish MUD water restrictions from HOA aesthetic rules
Brown lawn during drought
Typical: $50-200Often contestableTex. Prop. Code §202.007 protects qualifying water-conserving landscaping, not all brown lawns
Trash can placement
Typical: $25-100Often contestableRule must be in recorded CC&Rs
Fence / paint color
Typical: $100-400Often contestableARC must respond within statutory period
Parking violation
Typical: $25-150Often contestablePublic streets may be outside HOA jurisdiction
Pool / amenity rule
Typical: $25-200Often contestableHouse rules cannot exceed CC&R authority
How to Dispute a Inframark Fine
As general educational information: a homeowner who believes an HOA violation notice or fine is incorrect can typically read the notice and the community's CC&Rs and fining policy to identify the alleged violation, the cure period, and the amount; note that under many state regimes, including Texas Property Code Chapter 209, a curable violation generally requires written notice and a reasonable opportunity to cure before a fine is imposed; submit a timely written dispute to Inframark as managing agent, attaching photos, dates, or receipts, and keep copies; request a hearing before the board within the deadline stated in the notice; and escalate unresolved disputes to the board, which holds final authority. Verify deadlines in your own governing documents and consult your state statute or a qualified attorney for your specific situation.
Where Disputes Are Handled
- Contact the assigned community manager / Inframark customer service through your association's portal account; records requests can be directed to Inframark's records office.
- Homeowner portal: Inframark resident/association portal
- Official site: www.inframark.com/solutions/community-management
Procedural Defects That Can Void an HOA Fine
A fine may be challengeable when an association — or the manager acting on its behalf — skips a step the governing documents or state law require. Common examples:
- •HOA fine confused with MUD utility charge (different legal basis)
- •Water-conserving landscaping / xeriscape protections not honored (Tex. Prop. Code § 202.007)
- •Notice did not identify whether issuer was HOA or MUD
- •Hearing offered with management staff instead of board
- •Daily fine continued past statutory cure window
What the Law Says About Your Fine
For Texas HOAs, fine and enforcement procedures are governed by the Texas Residential Property Owners Protection Act (Texas Property Code Chapter 209), which addresses notice, opportunity to cure for curable violations, hearing rights, and assessment/lien procedures. Texas MUDs are governmental special districts governed primarily by the Texas Water Code and overseen by the Texas Commission on Environmental Quality (TCEQ); their charges follow district and utility rules rather than HOA covenants.
How to Expose the Defects in Your Notice
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Procedural defects can change the analysis
A missed notice deadline, a fine issued before a required hearing, or a charge imposed despite a required opportunity to cure may provide grounds to challenge the fine. Upload your notice to see whether any of those issues appear in yours.
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Inframark Fine Disputes — FAQs
Is Inframark my HOA, or just the management company?
Generally, Inframark is the third-party managing agent, not the association itself. Your HOA is a separate nonprofit corporation governed by a volunteer board that adopts and enforces the rules; Inframark typically administers those rules, sends notices, and handles records on the board’s behalf. Final decisions on a disputed fine usually rest with the board.
I got both a violation notice and a water bill from Inframark — are they the same thing?
Not necessarily. Inframark provides both HOA community management and municipal utility district (MUD) operations, governed by different bodies of law. A covenant fine usually comes from your HOA under its CC&Rs (and, in Texas, Property Code Ch. 209), while water/wastewater/trash charges come from a MUD or utility under the Texas Water Code. Check each document to see which entity issued it before responding.
Does Texas law give me a chance to fix a violation before being fined?
As general information, Texas Property Code Chapter 209 generally requires that, for a curable violation, a homeowner receive written notice and a reasonable opportunity to cure before a fine is assessed, and it provides certain hearing rights. Whether these apply to your specific notice depends on the facts and your governing documents.
How do I formally dispute an Inframark-administered HOA fine?
Typically you respond in writing before the deadline on the notice, state why you dispute the violation or amount, attach supporting evidence, and request a hearing before the board. Submit it through your association’s Inframark portal or the contact listed on the notice, and keep copies. Because the board holds final authority, ask to have your dispute placed before the board if the manager cannot resolve it.
Where can I find the rules my fine is based on?
Your fine should reference a specific provision of the community’s recorded declaration (CC&Rs) or rules. You can usually obtain the governing documents and your account ledger through your association’s Inframark resident portal or by submitting a records request. Reviewing the cited provision, the stated cure period, and the fining policy is generally the first step.